Refund Policy

1. What "delivered" means

Your reading is considered delivered once it has been generated and is accessible at your personal reading link. If your payment succeeded but your reading failed to generate, contact us from your checkout email. We will resolve delivery or arrange the applicable refund. A failed generation message is not confirmation of a completed refund.

2. Refund window — reading not delivered

If your reading has not been delivered within 7 days of purchase, you are entitled to a full refund. This guarantee still applies if your reading arrives after that deadline. Contact us using the details below. The 7-day period is our delivery deadline, not a deadline for reporting a missing reading.

3. After delivery — quality guarantee

Because a Saju reading is a personalized digital product generated at the moment of purchase, we don't offer refunds after delivery for a change of mind. We do offer a refund or a regenerated reading, at our discretion, if delivery genuinely failed in quality — for example:

• Your reading is missing content, garbled, or otherwise unreadable.
• Your reading was computed from the wrong birth details due to an error on our end.
• A technical defect prevents you from viewing your reading at its link.

Contact us within 7 days of delivery with your order details and a description of the issue.

Included written replies

For Deep Reading + One Written Reply, the reading and the reply are delivered separately. The reply is delivered when it is accessible at your private link after you submit a question. If it fails, you can retry the same question when the page offers a retry, or contact support. Do not buy the reply again. The same seven-day delivery guarantee applies from the time you submit your question. If your included reply remains undelivered after that deadline, contact support to request a full refund of the combined purchase. If all available generation and retry attempts fail, a full-refund request is queued; it is not complete until the payment provider confirms it.

Pending refunds and payment disputes are shown separately from completed refunds. Your bank may take additional time to display a completed refund. We will not ask you to pay again while a payment or refund is unresolved.

4. How to request a refund

Email us with the address you used to order and, if you have it, your order confirmation:

support@celis.co.kr

5. Processing time

We process approved refunds within a few business days. Depending on your bank, card network, or PayPal, it may take longer for the refund to appear on your statement.

6. Entertainment purposes

Saju readings are provided for entertainment and self-reflection purposes only, not as professional, medical, financial, or legal advice.

7. Who you are paying, and who operates this service

Payment is processed by our payment provider acting as merchant of record. They handle the charge, applicable sales tax or VAT, and your receipt — so the name on your card statement is theirs, not ours.

The service itself is operated by: